Delays at 5th and Madison and Domaine

A reader writes in with reports on delays at 5th and Madison:

Move-in delays at 5th & Mad. What a surprise! But, Williams Marketing is now saying, “We will give you, the buyers, daily updates via emails.” (emphasis added). Let’s see if they live up to that promise. But I bet your site has something to do with that kind of proactive communication (or at least the promise of proactive communication).

And note the reason for the delays: A completely unrelated elevator inspection issue over at Children’s Hospital. Huh? My recollection is that you also experienced delays due to the unrelated unavailability of an elevator inspector. I wonder if that’s really the case or if the developers use it as a ruse to avoid any real accountability for the considerable inconvenience — and financial expense — they now force their early purchasers to incur.

Are you a bad developer or sales company and are curious what a good email to customers looks like? He is what they sent out:

Dear [Name of Buyer Deleted],

We have just been informed by the builder, Turner Construction, that the elevator inspection at 5th and Madison has been cancelled due to an issue with a failed elevator cable at Children’s Hospital. Inspectors who would have been available to perform the final elevator inspection at 5th and Madison have been pulled off to inspect the failed elevator at Children’s and similar elevators statewide, which is not like the elevators at 5th and Madison or even made by the same company. Nevertheless, the temporary unavailability of elevator inspectors will result in a delay in our initial closings. At the moment the new elevator inspection is scheduled for Monday, October 22, but that is not guaranteed. We anticipate that once the final inspections occur as well as the issuance of Title Reports that the first closings will occur beginning Tuesday, October 30th.

The sales team at 5th and Madison will give you, the buyers, daily updates via email. If you prefer another method of communication please let us know. Olga and Steve at the sales presentation center are available to answer questions at 206.624.7640 or via email
odyckman@williamsmarketing.com or spaoli@williamsmarketing.com

We are very sorry for any inconvenience this may cause you and we assure you we are doing everything within our power to communicate to you what we know the minute we have the information.

Sincerely,
5th and Madison LLC

And another about delays at Domaine:

Well, I put a deposit on a condo in the Domaine Complex but at the front facing Lake Union – there have been countless delays and no word from the sales team(s). I have to keep chasing them as I can see it is not near completion – it is such a pain…..

About Matt

Matt , Urbnlivn's publisher, has a love for lofts, floating homes and mid-century moderns.

For years Matt resisted becoming a real estate agent preferring to be an executive in the startup world but he recently caved in the spring of 2014 and became an agent.

You can also find Matt on Twitter or skiing.

  • nitsuj

    Man, I want to be an elevator inspector! They need to unionize, they could name their salary!

  • nitsuj

    Man, I want to be an elevator inspector! They need to unionize, they could name their salary!

  • Peckham

    “I wonder if thats really the case or if the developers use it as a ruse to avoid any real accountability for the considerable inconvenience and financial expense they now force their early purchasers to incur.”

    The the considerable inconvenience and financial expense early purchasers incur is their own fault. A smart buyer adds financial penalties into the P&S agreement.

    For example, my sales contract for new construction fined the builder $500/day for not completing the project on time. My home was finished ahead of schedule. Imagine that!

  • Peckham

    “I wonder if that’s really the case or if the developers use it as a ruse to avoid any real accountability for the considerable inconvenience — and financial expense — they now force their early purchasers to incur.”

    The the considerable inconvenience and financial expense early purchasers incur is their own fault. A smart buyer adds financial penalties into the P&S agreement.

    For example, my sales contract for new construction fined the builder $500/day for not completing the project on time. My home was finished ahead of schedule. Imagine that!

  • Margaret Foley

    I believe I would amend the sales contract in the future to include a clause fining the developer/builder if the project failed to be finished on time. “On time” would have to be clearly defined, in the case of 5th and Madison, buyers were told initially September 2007, Fall 2007 and finally October 2007. Throughout the summer months, buyers were repeatedly told that everything was on schedule. In the last few weeks, there was a flow of communication from: the developer regarding final walk-thrus, the sales office regarding the developer communications and the title company regarding closing dates and requirements. Two days prior to the scheduled closing, the “elevator inspection” delay. Now, all of the above referenced communicators point to each other and say, “ask that other person.” No matter, none have any information to impart. The reality is, late or not, the buyers needs to know what the real date is for planning purposes. For those of us regular working folk, remarks like “for most of our buyers it’s not a primary residence so these delays don’t pose a problem” are just not helpful.

  • Margaret Foley

    I believe I would amend the sales contract in the future to include a clause fining the developer/builder if the project failed to be finished on time. “On time” would have to be clearly defined, in the case of 5th and Madison, buyers were told initially September 2007, Fall 2007 and finally October 2007. Throughout the summer months, buyers were repeatedly told that everything was on schedule. In the last few weeks, there was a flow of communication from: the developer regarding final walk-thrus, the sales office regarding the developer communications and the title company regarding closing dates and requirements. Two days prior to the scheduled closing, the “elevator inspection” delay. Now, all of the above referenced communicators point to each other and say, “ask that other person.” No matter, none have any information to impart. The reality is, late or not, the buyers needs to know what the real date is for planning purposes. For those of us regular working folk, remarks like “for most of our buyers it’s not a primary residence so these delays don’t pose a problem” are just not helpful.

  • Kim

    Peckham, did your seller REALLY sign an addendum agreeing to pay you $500.00/day for a delay in NEW CONSTRUCTION, where delays are actually possible? You must be a magician!!!
    What development would this be? If this did in fact happen, I would like you to go on record so I can buy there too!

  • Kim

    Peckham, did your seller REALLY sign an addendum agreeing to pay you $500.00/day for a delay in NEW CONSTRUCTION, where delays are actually possible? You must be a magician!!!
    What development would this be? If this did in fact happen, I would like you to go on record so I can buy there too!

  • Peckham

    “Peckham, did your seller REALLY sign an addendum agreeing to pay you $500.00/day for a delay in NEW CONSTRUCTION, where delays are actually possible? You must be a magician!!!”

    Nope, I had a good realtor in a place where sheeple didn’t roam the land waiting for shepherds to plant seed in woolly nether regions.

  • Peckham

    “Peckham, did your seller REALLY sign an addendum agreeing to pay you $500.00/day for a delay in NEW CONSTRUCTION, where delays are actually possible? You must be a magician!!!”

    Nope, I had a good realtor in a place where sheeple didn’t roam the land waiting for shepherds to plant seed in woolly nether regions.

  • Peckham

    Actually, that was supposed to be YES, the builder did sign it, and nope, I am not a prestidigitation.

  • Peckham

    Actually, that was supposed to be YES, the builder did sign it, and nope, I am not a prestidigitation.

  • http://twitter.com/mattgoyer mattgoyer

    I saw California Closet installers parked outside today so it must be getting close.

  • http://blog.mattgoyer.com Matt

    I saw California Closet installers parked outside today so it must be getting close.