Disgruntled BoConcept Sofa Buyer

We also have a disgruntled BoConcept sofa buyer in the comments:

What a disappointing experience. I just spent $2000+ on a Terni sofa. I thought it looked cool and chic in the store room. But, just days after use, I’m stuck with a sofa that looks like it just did hard duty in some frat house for two years. The ‘soft’ cushions do not hold their shape, the slip covers fall any which way, and basically, the casual look is reduced to shabby looking. I called the people at BoConcept, and was advised that I need to “work the pillows” each time I sit on the sofa. What a rediculous notion. It’s a sofa – you sit on it a dozen times a day. After some pushing from me, they picked up the seat cushions, brought them back to the store, fluffed them up, and laid them out next to the cushions of the floor model, sent me a grainy picture and said….”look, it’s no different from what we have”. Just an appauling sense of customer relations. I told them I was unsatisfied, and that I wanted either an exchange for a different sofa model, or my money back. I was blithely told I was only eligible for something like a 40% return on my investment if I had brought the sofa back just a few days after I got it. So, here I am….brand new apartment, some nice furniture, and I’m stuck with this monstrosity of a sofa. Boooo concept for your sucky attitude, poor customer relations and lousy furniture.

If that doesn’t deter you they are running a floor sample sale.

In other furniture store news I can’t believe that I didn’t discover David Smith in South Lake Union until this weekend. Wow, do they have some crazy wood pieces. If only I had a 17,000 square foot church to furnish.

Update: BoConcept responded on Twitter:

For every “Disgruntled BoConcept Sofa Buyer” I have a gazillion happy customers who can share a positive experience with our store.

About Matt Goyer

I love condos, lofts, floating homes, new construction and mid-century moderns so much so that since starting this blog in 2006 I've written over 2,000 blog posts about them!

For years I resisted becoming a real estate agent preferring to be a marketing executive at Redfin but after leaving Redfin (after seven years!) I caved in the spring of 2014 and became a broker. So if you need help finding that "Urbnlivn-style" place or selling your home email me at matt@urbnlivn.com, I'd be happy to help you.

Prior to Urbnlivn and Redfin, I worked at Microsoft after graduating from the University of Waterloo with a Bachelor of Mathematics with a major in computer science.

You can also find me on Twitter, @MattGoyer, or LinkedIn.

  • http://www.livingroomwarehouse.com/ Modern Sofas

    $2,000 for a sofa is quite too expensive. You can find affordable and discounted sofas with not more than $1,500 at http://www.modernfurniture4home.com/

  • http://www.eameschairinspired.com Eames Chair

    Probably the most well-loved and recognised furniture duo, the Eames Lounge and Ottoman was finally released in 1956 after numerous design re-workings. The designer pair were well known for their painstaking and pedantic attention to detail.

  • http://twitter.com/Rehusi Regina Huesmann

    We had the exact same experience with the Terni sofa. The worst thing is that they try to make you believe that this is an exceptional experience and that you are supposed to work the pillows. That is ridiculous. Definitely our first and last BoConcept furniture. Also, they do not sell it anymore which is -to my opinion- because of the failures you described. And still they do not see a reason to show some fairness…